Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies trust our #1 customer experience platform.
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A customer engagement platform should meet all your business needs. Proven with thousands of customers, PureConnect is extremely flexible and can handle any routing or team requirements. Modify solutions, services and how you pay to meet your unique business needs, today and in the future.
The PureEngage contact center application empowers employees to manage interactions and work items with supporting context and knowledge through integration with CRM systems, other applications and knowledge bases. With an enterprise-wide presence, employees can seamlessly collaborate and reach experts for additional support. Optimize resources across every channel with forecasting, capacity planning, scheduling, monitoring and real-time adjustments.
The strong progress of the Genesys Cloud platform extends across its SaaS product suite, which includes Genesys PureCloud. The success of PureCloud is particularly notable, as the solution has continued its triple digit revenue growth every year since its launch in 2015. In the first half of 2019, PureCloud revenue increased nearly 110% YOY.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from seamlessly connecting employees and customers across channels, on-premise and in the cloud.
Being available 24/7 and across many apps see how Genesys brings about the future of CX. See for yourself how Genesys PureCloud makes amazing easy: https://gsys.cx/2MTq0y7