Mastering the Digital Workspace: The Tools and Skills Needed to Win
The debate over
workspace digitalisation and how to promote collaboration is timely, as more
companies are completing their digital transformation. On 25 January 2022, during
GITEX Global's webinar “Mastering the Digital Workspace: The Tools and Skills
Needed to Win,” Laserfiche shared insights on how the development of enterprise
content management software and business process management automation can help
Building up towards this year's GITEX (10-14 October 2022), the webinar welcomed Laserfiche’s specialists, Attar Naderi—Associate
Director for Europe & MENA—and Anjana Verma—Senior
Solutions Engineer. They delivered cutting-edge intel on how business processes
digitalisation and Cloud solutions maintain productivity, avoid scalability
issues, and improve remote workforce management while ensuring business
continuity during major disruptions like the Covid-19 pandemic.
Laserfiche: Empowering Businesses to Scale
According to Attar Naderi, over 70% of organisations
worldwide have migrated their data into the Cloud because it facilitates
maintenance, reduces hardware costs, and improves procedural efficiency by
ensuring that correct information is delivered to the right person at the right
moment. Sensitive proprietary data remain safe, and the users' accessibility is
reinforced so businesses can scale consistently with enterprise-wide content
processes controlled by them alone.
Laserfiche Cloud solutions are characterized by
exceptional usability, flexibility, and scalability. Adoption, implementation,
and integration are quick and easy, making them suitable for any organisation,
regardless of their size, industry, or location. The company's Cloud-first
approach and AI-powered software development enable seamless digital
transformation for any company eager to enhance productivity and intensify
workflows while facilitating digital-first customer experiences.
Transforming the ECM & BPM Industry
with Cloud Solutions
ECM and BPM Cloud solutions let users boost information
flows and safely manage content governance while mitigating risks and facilitating
collaboration. Before implementation, for example, Laserfiche works with
clients to identify improvement opportunities across departments and processes,
pushing out demos and running tests. Their products seamlessly integrate with
clients’ legacy systems and software applications, so they don't have to stop
using tools like ERP or CRM platforms. With expert-level guidance and hands-on support
from start to finish, Laserfiche provides users with a competitive edge.
"Our SaaS solutions in the Cloud offer many benefits, like privacy
protection, data security, disaster recovery, and low-cost maintenance." – Attar Naderi
Hosting data in the Cloud eliminates the need for
in-house servers and reduces the scope of work for IT teams, allowing users to
quickly get significant ROI without spending much on infrastructure building. Security-wise,
most providers continuously perform vulnerability scans of backend servers, as
Laserfiche does, and work hand-in-hand with third-party vendors to conduct
external penetration testing of the hosting environment. For instance,
Laserfiche’s host-based intrusion detection system reduces the risk of data
breaches after unauthorised access.
All-Encompassing Digital Experiences to
Complete Tasks Swiftly
Cloud-based solutions are the best way for
organisations to simplify and streamline collaborative work processes while
transforming their teams into an agile task force able to work on the go. For
example, in some industries, team members must review and work on documents in
real-time to get quick, formal approval. With Laserfiche, they simply submit
e-forms and corporate documents in just a few clicks via a mobile device to
initiate actions and get immediate feedback. Whether on desktop, laptop, or
mobile, content becomes ubiquitous and accessible for anyone anywhere.
"With our e-forms system, human errors in data input and storage
can be eliminated, and IT staff can save time on checking information and be
reassigned to more value-generating operations." – Anjana Verma
The challenges caused by digitalisation can be tackled
by embracing a collaborative digital culture. This can be done by learning how
to work remotely while collaborating seamlessly through Cloud solutions. For example,
Laserfiche recommends aligning siloed teams and workflows to make the digital workplace
more accessible and enable social relationships and conversations between
co-workers. With data centralized in the Cloud, everyone can access them via dedicated
mobile apps. Besides, it is also possible to integrate Laserfiche with many
third-party systems or migrate them to Laserfiche, meaning that their solutions
are compatible with many popular platforms like Microsoft Office or SharePoint,
to name a few.
and Highly Compliant Data Management
At Laserfiche, all
security protocols are respected throughout the lifecycle of their products,
and continuous functional and non-functional software testing processes allow the
delivery of flawless solutions and systems, guaranteeing business continuity at
all times. The customer's rights and property on proprietary data remain
unchanged, even when hosted in the Cloud, all this regardless of the data
centre's geographic location. All Laserfiche solutions comply with international data protection
regulations or privacy standards like GDPR and abide by the laws of specific
jurisdictions. Clients can
retrieve their data whenever they want and transfer it—on-demand—to any other
server, including self-hosted servers.
"Our general counsel helps us lay out the rules and regulations in
each jurisdiction where we have a data centre, to guarantee full compliance
with local data protection and privacy laws." – Anjana Verma
Keeping Businesses Running during their
Regardless of the digital transformation initiative,
it's essential to have a well-defined and organised digital transformation plan.
It enables organisations to thoroughly prepare for their journey while avoiding
bad surprises in the process. That’s why Laserfiche provides specific roadmaps
ensuring incidents don't cause any disruption during the clients’ global operations.
They take substantial precautions to protect businesses in case of emergency
and, if appropriate, recommend developing disaster recovery plans involving
offsite backups for immediate restoration in case something goes wrong.
Technology roadmaps give clients a way to visualise
how their organisation connects with its goals. That’s how tech companies with
sophisticated Cloud solutions like Laserfiche can help clients anticipate
pitfalls, maintain data and business continuity, and avoid siloed frameworks
and operations. For example, if building robots is part of the solution for
achieving strategic goals, reviewing what type of initiative would best fit
into this plan makes sense before starting the implementation steps. End-users
can quickly get significant ROI as long as their roadmap is well planned.
Understanding the clients' requirements and challenges
is mandatory to build efficient roadmaps. What will be the impact of change?
Will there be integration issues? Reviewing beforehand all scenarios is the
only way to tailor bespoke solutions matching the clients’ requirements. From
simple document digitisation to complex documents management, compliance, or workflow
automation, Laserfiche supports clients throughout the process from conception
to execution. Then, they provide expert technical assistance and steady client support
once the system is up and running.
"With so many options, you might not know where to start. That's
why we're here. We take care of the hard work and help you make an informed
decision about which solution best suits your needs. We ask all the necessary
questions internally before building a tailored fit just for you." – Attar Naderi
The Most Efficient Way to Achieve a
Successful Cloud Experience
Latency during the Laserfiche Cloud solutions
implementation can be an issue for some organisations. Still, the safest way to
ensure speed is having data stored in the closest data centre and operating
directly within the Cloud. In any case, Laserfiche performs speed tests and tells
the client which data centre they should use. The speed of accessing a system
can be modified and optimized directly through the infrastructure specifications.
When it comes to communications between platforms, Laserfiche
offers a single source of truth with their advanced API, which enhances
productivity while guaranteeing that data is always safe, secure, current, and
up-to-date. It can be deployed for both synchronous and asynchronous processes—depending
on what the clients need from it—and helps maintain a truly seamless experience
regardless of the clients' systems throughout their project life cycle.
• Watch Masteringthe Digital Workspace: The Tools and Skills Needed to Win's video recording.
GITEX Global would like to thank Mr.
Naderi, Ms. Verma, and the Laserfiche teams for their participation. The value
of their knowledge and cooperation cannot be overstated. GITEX Global will be
hosting more virtual webinars until the launch of its 2022 edition, taking
place at Dubai World Trade Centre, UAE, from 10th to 14th
October. News about the upcoming webinars will be announced as soon as more
details are available. Please check GITEX Global's website for