Mastering the Digital Workspace: The Tools and Skills Needed to Win

The debate over workspace digitalisation and how to promote collaboration is timely, as more companies are completing their digital transformation. On 25 January 2022, during GITEX Global's webinar “Mastering the Digital Workspace: The Tools and Skills Needed to Win,” Laserfiche shared insights on how the development of enterprise content management software and business process management automation can help organisations worldwide.  

Building up towards this year's GITEX (10-14 October 2022), the webinar welcomed Laserfiche’s specialists, Attar Naderi—Associate Director for Europe & MENA—and Anjana Verma—Senior Solutions Engineer. They delivered cutting-edge intel on how business processes digitalisation and Cloud solutions maintain productivity, avoid scalability issues, and improve remote workforce management while ensuring business continuity during major disruptions like the Covid-19 pandemic.

Laserfiche: Empowering Businesses to Scale Consistently  

According to Attar Naderi, over 70% of organisations worldwide have migrated their data into the Cloud because it facilitates maintenance, reduces hardware costs, and improves procedural efficiency by ensuring that correct information is delivered to the right person at the right moment. Sensitive proprietary data remain safe, and the users' accessibility is reinforced so businesses can scale consistently with enterprise-wide content processes controlled by them alone.  

Laserfiche Cloud solutions are characterized by exceptional usability, flexibility, and scalability. Adoption, implementation, and integration are quick and easy, making them suitable for any organisation, regardless of their size, industry, or location. The company's Cloud-first approach and AI-powered software development enable seamless digital transformation for any company eager to enhance productivity and intensify workflows while facilitating digital-first customer experiences.

Transforming the ECM & BPM Industry with Cloud Solutions  

ECM and BPM Cloud solutions let users boost information flows and safely manage content governance while mitigating risks and facilitating collaboration. Before implementation, for example, Laserfiche works with clients to identify improvement opportunities across departments and processes, pushing out demos and running tests. Their products seamlessly integrate with clients’ legacy systems and software applications, so they don't have to stop using tools like ERP or CRM platforms. With expert-level guidance and hands-on support from start to finish, Laserfiche provides users with a competitive edge.  

"Our SaaS solutions in the Cloud offer many benefits, like privacy protection, data security, disaster recovery, and low-cost maintenance." – Attar Naderi

Hosting data in the Cloud eliminates the need for in-house servers and reduces the scope of work for IT teams, allowing users to quickly get significant ROI without spending much on infrastructure building. Security-wise, most providers continuously perform vulnerability scans of backend servers, as Laserfiche does, and work hand-in-hand with third-party vendors to conduct external penetration testing of the hosting environment. For instance, Laserfiche’s host-based intrusion detection system reduces the risk of data breaches after unauthorised access.

All-Encompassing Digital Experiences to Complete Tasks Swiftly  

Cloud-based solutions are the best way for organisations to simplify and streamline collaborative work processes while transforming their teams into an agile task force able to work on the go. For example, in some industries, team members must review and work on documents in real-time to get quick, formal approval. With Laserfiche, they simply submit e-forms and corporate documents in just a few clicks via a mobile device to initiate actions and get immediate feedback. Whether on desktop, laptop, or mobile, content becomes ubiquitous and accessible for anyone anywhere.

"With our e-forms system, human errors in data input and storage can be eliminated, and IT staff can save time on checking information and be reassigned to more value-generating operations." – Anjana Verma

The challenges caused by digitalisation can be tackled by embracing a collaborative digital culture. This can be done by learning how to work remotely while collaborating seamlessly through Cloud solutions. For example, Laserfiche recommends aligning siloed teams and workflows to make the digital workplace more accessible and enable social relationships and conversations between co-workers. With data centralized in the Cloud, everyone can access them via dedicated mobile apps. Besides, it is also possible to integrate Laserfiche with many third-party systems or migrate them to Laserfiche, meaning that their solutions are compatible with many popular platforms like Microsoft Office or SharePoint, to name a few.

Ultra-Secure and Highly Compliant Data Management  

At Laserfiche, all security protocols are respected throughout the lifecycle of their products, and continuous functional and non-functional software testing processes allow the delivery of flawless solutions and systems, guaranteeing business continuity at all times. The customer's rights and property on proprietary data remain unchanged, even when hosted in the Cloud, all this regardless of the data centre's geographic location. All Laserfiche solutions comply with international data protection regulations or privacy standards like GDPR and abide by the laws of specific jurisdictions. Clients can retrieve their data whenever they want and transfer it—on-demand—to any other server, including self-hosted servers.  

"Our general counsel helps us lay out the rules and regulations in each jurisdiction where we have a data centre, to guarantee full compliance with local data protection and privacy laws." – Anjana Verma

Keeping Businesses Running during their Digital Transformation  

Regardless of the digital transformation initiative, it's essential to have a well-defined and organised digital transformation plan. It enables organisations to thoroughly prepare for their journey while avoiding bad surprises in the process. That’s why Laserfiche provides specific roadmaps ensuring incidents don't cause any disruption during the clients’ global operations. They take substantial precautions to protect businesses in case of emergency and, if appropriate, recommend developing disaster recovery plans involving offsite backups for immediate restoration in case something goes wrong.  

Technology roadmaps give clients a way to visualise how their organisation connects with its goals. That’s how tech companies with sophisticated Cloud solutions like Laserfiche can help clients anticipate pitfalls, maintain data and business continuity, and avoid siloed frameworks and operations. For example, if building robots is part of the solution for achieving strategic goals, reviewing what type of initiative would best fit into this plan makes sense before starting the implementation steps. End-users can quickly get significant ROI as long as their roadmap is well planned.  

Understanding the clients' requirements and challenges is mandatory to build efficient roadmaps. What will be the impact of change? Will there be integration issues? Reviewing beforehand all scenarios is the only way to tailor bespoke solutions matching the clients’ requirements. From simple document digitisation to complex documents management, compliance, or workflow automation, Laserfiche supports clients throughout the process from conception to execution. Then, they provide expert technical assistance and steady client support once the system is up and running.  

"With so many options, you might not know where to start. That's why we're here. We take care of the hard work and help you make an informed decision about which solution best suits your needs. We ask all the necessary questions internally before building a tailored fit just for you." – Attar Naderi

The Most Efficient Way to Achieve a Successful Cloud Experience  

Latency during the Laserfiche Cloud solutions implementation can be an issue for some organisations. Still, the safest way to ensure speed is having data stored in the closest data centre and operating directly within the Cloud. In any case, Laserfiche performs speed tests and tells the client which data centre they should use. The speed of accessing a system can be modified and optimized directly through the infrastructure specifications.  

When it comes to communications between platforms, Laserfiche offers a single source of truth with their advanced API, which enhances productivity while guaranteeing that data is always safe, secure, current, and up-to-date. It can be deployed for both synchronous and asynchronous processes—depending on what the clients need from it—and helps maintain a truly seamless experience regardless of the clients' systems throughout their project life cycle.  

• Watch Masteringthe Digital Workspace: The Tools and Skills Needed to Win's video recording.   

GITEX Global would like to thank Mr. Naderi, Ms. Verma, and the Laserfiche teams for their participation. The value of their knowledge and cooperation cannot be overstated. GITEX Global will be hosting more virtual webinars until the launch of its 2022 edition, taking place at Dubai World Trade Centre, UAE, from 10th to 14th October. News about the upcoming webinars will be announced as soon as more details are available. Please check GITEX Global's website for updates.