Mohamed El-Geish
AI Director,
CISCO
Introduce AI for call centers that empower 3 million agents across 30,000 different enterprises to deliver customer experience
Biography
Mohamed is Director of AI for Cisco's Contact Center solutions. Cisco has recently acquired Voicea, where Mohamed was a Co-Founder and Chief Architect; he also worked on ASR, NLP, and interacting with EVA (the Enterprise Voice Assistant). At LinkedIn and Microsoft, Mohamed led AI and big data teams that served hundreds of millions of users. Mohamed co-authored a book, Computing with Data (https://computingwithdata.com/), that explores the big data industry; he has also been teaching Machine Learning as a teaching assistant at Stanford.