- One web interface to build and configure your applications and services
- One view to access all related data, files, actions, incidents, service requests, processes historical records
- Employees managed inbox to allow cases easy access .
- Enterprise Mobility provides mobile access to case information and actions, driving faster response time and empowering field case users
- Integrated Business Process Management tool provides process and rules modeling to handle and configure case rules and policies.
- Activities that allow case owners to create, assign, and complete work actions in the context of the case, without a need for a predefined sequence of events.
- Audit trails provide the history of all content, process and transactions of the case
- Case dashboards ease performance monitoring.