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IntelliDesk - Intelligent HelpDesk Solution

IntelliDesk - Intelligent HelpDesk Solution

Contegris Pvt Ltd Hall: Hall 1 Stand: H1-C13

Features and Capabilities of IntelliDesk

 

  • Multi-Channel Ticket creation: Create Support tickets right from your Website, Self Service Portal, Phone Call, Mobile App, SMS, Live Chat, Social media or right from the Email.

  • Intelligent Live Chat + BOT: Provide efficient Automated Support to your customers with conversational BOT and integrated Knowledge base.

  • Automation Business Rules: Don’t leave any ticket un-assigned, automatically assign tickets to the right agent and ensure timely resolution with the auto lifecycle and escalation.

  • SLA Management: Ensure commitment in service delivery according to the customer’s Service Level agreement and don’t leave the prioritization to your agents.

  • Knowledge Base & Self Service Portal: Make quality approved knowledge available across the board, create rich Articles & FAQs. Customers can login to their own portal for self service.

  • 3rd Party Integration: Integrate with your favorite CRM, ERP, E-Commerce platform to provide efficient and personalize support services.

  • Real-time Dashboard & Help Desk Reports: Get a real-time visibility on Ticket volume, Agent Performance and key Support metrics and measure efficiency through meaningful reports

  • Templates and Custom Fields: Email & SMS templates for pre-defined scenarios. Define custom fields for the tickets to gather additional data for effective complaint resolution.

  • Customer Satisfaction Surveys: Design your own NPS, CSAT or Feedback Surveys to gauge your Customer Satisfaction Level and improve your services.

  • Flexible Deployment: Cloud based & On Premises models are available to match your business needs, our friendly professional Support is available 24/7 for any help.

IntelliDesk works hand in hand with our Contact Center & CRM systems and provide a complete one window solution for all your Customer Experience, Support, Sales & Marketing Optimization needs.

 

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