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Intellicon - Intelligent Contact Center

Intellicon - Intelligent Contact Center

Contegris Pvt Ltd Hall: Hall 1 Stand: H1-C13

Intellicon is a complete Customer Experience, Contact Center and Call Center solution, especially designed for today's smart businesses. 

Features and Capabilities

  • Omni-Channel Communication: Communicate with your customers on Phone, SMS, Email, Live Chat, Social Media and any other channel of their choice, right from a single Unified Agent Panel (UAP).

  • 360* Customer Profile: Aggregate data from all the touch points your customers may use to contact your company either to make a purchase or get support services and know your customers better.

  • Graphical Application Designer: Design any kind of IVR, ACD, Integrations and Process Flows by using our Drag & Drop Graphical Application Designer, without getting into any complex programming.

  • BIA - Intelligent Voice BOT: Automate your voice interactions by using our AI based Bot. Integrated with IBM Watson and Amazon Polly, BIA can speak in 30+ languages and 47+ different accents.

  • 3rd Party Application Integration: Seamlessly integrate with your favorite ERP, CRM, E-Commerce Platform or any Database system to provide efficient, contextual & personalized customer experience.

  • Intelligent Live Chat + BOT: Turn your cold website traffic into Qualified Leads or provide efficient Automated Support Services to your customers whilst engaging your human assets only when required.

  • Insightful reports and Real-time Analytics: With our One click reports and Real-time Dashboards, you can measure all the Industry best practice metrics to control & improve your contact center performance.

  • RING - Intelligent Auto Dialer: Achieve maximum agent productivity with our Predictive, Power, Progressive & Preview dialing strategies, RING works in auto pilot and API driven modes to provide maximum flexibility.

  • Customizable Surveys & Forms: Design your own NPS, CSAT, Product Feedback and Customer Experience Surveys on the go or create simple Web Forms to capture important data in a standardized format.

  • Flexible Deployment: We offer Cloud based, On Premises and Hybrid solutions to match your business needs, our  friendly professional Support Enthusiasts are available 24/7 for any help.

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