Genesys PureConnect Platform
The PureConnect application offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. Use features selectively based on your needs and add new capabilities quickly and easily as your business grows. PureConnect also integrates seamlessly with all your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.