Genesys PureCloud Platform
Genesys Cloud is the customer experience platform that delivers rapid innovation across the Genesys suite. It provides businesses with a fast, easy way to connect and optimize customer and employee journeys across any channel — all through a single technology platform and provider. Genesys Cloud serves as the foundation for the company's two SaaS products, Genesys PureCloud and PureEngage. On-premises customers using PureEngage and PureConnect can also consume new capabilities released via the Genesys Cloud. With hundreds of integrations and open API's, Genesys Cloud is simple to build on top of, customize and extend.