Codup introduces AireComm @ GITEX 2019
Codup is a software development agency for companies who cannot take ANY chances!
At Gitex 2019, Codup.io will be showcasing Airecomm, a customer service solution that combines your helpdesk ticketing, and live-chat systems with SMS support, improving your customer service efforts by a substantial margin.
Codup has been observing the rapid developments in the customer service industry since 2018. Their primary focus has been on the phenomenon of service transformation. Because of such changes, Codup believes that Airecomm has arrived at the right time.
With AireComm, Codup aims to introduce a new paradigm of diversity into existing helpdesk ticketing and live-chat platforms by empowering sales teams to target customers and provide customer service through SMS – directly from the dashboard.
Imagine a situation where a customer has a query that they would like to discuss with a customer service agent. The only problem is, they don't want to stay active on the chat window.
With AireComm, the customer can recieve responses and reply using SMS service. The customer can send an SMS which is converted by that carrier into a helpdesk ticket or a live-chat message, which is then received by the customer service agents, who are then able to process that ticket to provide customer service.
• Ticket status notifications through SMS.
• SMS notifications for public notes/ new replies.
• Customizable SMS templates.
• Custom messages to the ticket opener via SMS.
You can view the AireComm demo at Gitex from October 6 to 09. We will be waiting for you at Hall 1, Stand H1-C3.
Visit Codup.io for more information.
See you in Dubai.