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GITEX Crowdforce: Discussion Group 1 - How smart services are improving your experience as a customer?

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GITEX Crowdforce: Discussion Group 1 - How smart services are improving your experience as a customer?

08 Oct 2019
SMART CITI ZENS (Smart Cities)

GITEX Crowdforce is a chance for you to meet the peers and our speakers in the morning for an informal discussion on a choice of predetermined topics where questions and challenges are put forward, and ideas shared amongst the group. 

The needs, demands and expectations of customers are shifting rapidly. And, so are technologies that help deliver services to these customers. Governments around the world are trying out new ways and improved tools to serve their citizens and residents. It is not a question of accessibility anymore. The conversation is centred more around the experience of customers when they transact with the government. This Council meets to discuss issues, challenges, roadblocks, questions around customer experience when they use government services in the UAE through the various smart channels of delivery made available to them. The members shall deliberate upon what is going well and what could be improved, with the overall objective of achieving efficiency and delivering delight. 

Speakers
Dr .Ahmed Aly Shaban , Senior Consultant - UAE Prime Minister’s Office
Amira AlKetbi , Senior Project Manager - UAE Prime Minister’s Office
Mohammed Al-Shawwa, Senior Manager, Consumer Insights - Nielsen

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