New Intergence managed service predicts and monitors performance from a user perspective of international websites and web services across over 60 POPs worldwide
20 October 2013 (Dubai, United Arab Emirates): Intergence, the IT optimisation experts operating from the UAE and UK, has announced the launch of a new managed service designed to predict and then monitor the performance of international websites – especially business critical websites and web services - providing valuable insights into service quality and user experience before and after launching. Following a successful pilot programme, Intergence is presenting Appflare to the global market and unveiling the managed service for the first time at Gitex 2013.
According to the Aberdeen Group, even a one-second delay in Web performance response times can impact conversions by 7% and customer satisfaction by 16%. The service a customer, partner or employee experiences when using website or internet applications plays a critical role in most business’ success and yet few do anything to safeguard against poor performance, which in turn affects the business and reflects poorly on the company’s brand perception. Often, if there is a problem with a site or web-based application, customers are made aware by a user or member of staff and are not pro-actively monitoring and receiving automated alerts from the system.
Appflare enables companies and service providers, from governments to healthcare providers, to evaluate the website user experience before launching services, with business critical international web sites and services can not only predict the user experience but also monitor how well the site is performing, so helps enhance customer experience and satisfaction and protect brand reputation.
Appflare is a unique global internet monitoring and reporting system which measures user
experience and systems underpinning the performance of web services. It is unique in that it provides customers with data that allows them to understand both the experience as perceived by a user and how the underlying systems performance degrades application performance. The powerful analytics engine provides meaningful information, not just uptime and speed.
“In essence, Appflare allows customers to be more profitable and protect their revenues and brands,” says Peter Job, CEO and Founder of Intergence. “Intergence has invested in a multinational 65 point of presence infrastructure (including the Middle East), complete with systems, monitoring and reporting agents in place. Customers can monitor and analyse their internet connectivity and internet service performance and make strategic decisions about where to launch web services and create accurate benchmarks for performance. The service can be set up and running in one working week.”
Notes to editors:
Intergence is an independent IT Consultancy and Professional Services firm, headquartered in Cambridge, UK, with a regional office in the Middle East (Dubai, UAE). Privately Owned, Intergence was founded in 2003 to address the growing requirements of clients demanding high-level impartial expertise in networks and IT. Our close relationship with the Cambridge academic community enables us to innovate in partnership, rapidly incorporating the latest technology advances into our solutions.
Intergence are experts in IT Optimisation, specialising in areas such as application, infrastructure and data centre optimisation. We provide Consulting Services to align IT to your business strategy; Resourcing to provide highly skilled expertise and Managed Services to deliver challenging IT projects on time and to budget. Utilising a unique combination of world class expertise, industry-leading methodology and unique tools, Intergence has a clear and common purpose - to allow our clients to extract more value from their existing assets, whilst delivering a first-class service.
For more information, please visit: www.intergence.com / www.intergence.ae
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