The software publisher for the contact center delivers its offer “Nixxis Cloud” allowing call centers to fully computerize their phones. A step closer to a customer "zero defect" service.
In the age of digital technology and the internet, it is surprising that many companies are still using old systems of expensive telephone exchanges and unreliable. Moreover, the number of customer interactions which they face becoming more consistent but unpredictable. The solution is simple; migrate to the cloud. Indeed, in order to respond flexibly to customer demands, the company can adapt the number of call center agents in real time without worrying about an expensive and limited infrastructure further. This way, no more rush periods with endless queues or slack leaving tele-operators in boredom.
From its inception, Nixxis anticipated transfer of telephony to the internet and the rise of cloud by developing a "IP" solution compatible (Internet Protocol). The flexibility of software designed to run on the Internet is therefore limitless. Nixxis Cloud, said CCaaS (Contact Center as a Service) solution is deployed on the Amazon infrastructure to ensure unparalleled uptime.
To "dematerialization" of telephone exchanges
While some companies like to keep their telephone exchange system aging often for reasons of habit or fear of novelty, others prefer the many benefits of cloud such as flexibility, low cost, simplified management and security.
Indeed, what is called in the jargon of the centers of a PBX (Private Branch Exchange) calls, is causing a telephone switch that automatically manages communications between multiple telephones of the company and to the outside. The principle of cloud is to move the screens of data and voice call center agent on the Internet via an IP phone or via a virtual phone installed on the computer of the teleoperator. Voice and data are then encrypted to secure all conversations and data exchanges.
The Nixxis Cloud solution offers call not only manage customer interactions via telephone but also by fax, email, chat, SMS or social networks (facebook, twitter, Google+ and LinkedIn) centers.
In this way, the national call center can be easily enjoy competitive offers offshore giving them remote access to their infrastructure, but also counter them through significant cost reductions driven by sharing physical resources, management and maintenance of the once very expensive system.
Nixxis is a professional software publisher specializing in call/contact centres and customer interaction solutions. Founded in 2006 by professionals from the contact centre, the company combines over 100 years of experience. The architecture is based on the full IP ( SIP ) and open standards and provides all the features used in an environment of traditional contact centre . Nixxis is the software that provides the highest productivity in the market. For more information, visit www.nixxis.com and connect via Linkedin, Facebook, Viadeo and Twitter.