1. What are your reasons for coming onboard the 43rd edition of GITEX Global, what are your expectations, and who are you hoping to meet at the show?
Expectations
Our healthcare-specific CRM solution includes specialized features such as a Healthcare CRM SaaS cloud service program optimized for dermatology, cosmetic surgery, and ophthalmology clinics. Through this, we aim to expand collaboration with healthcare companies in the Middle East and Africa and fortify Sungmin Networks' position in the global healthcare market. Additionally, we aspire to boost customer trust and satisfaction with outstanding service features like the CTI solution integrated with internet telephony for call center operation management.
Who We Wish to Meet At the GITEX Global exhibition, we are keen on meeting key healthcare service providers from the Middle East and Africa, decision-makers from hospitals and medical institutions, and company representatives with whom we can establish global healthcare-related partnerships. Through direct interactions, we aim to promote the excellence of Sungmin Networks' products and services and secure opportunities for long-term collaborative relationships.
2. Are you planning to launch any products or services, demonstrate new technologies, or sign any partnerships during the show? Please provide details to help us amplify your presence.
During the GITEX Global exhibition, Sungmin Networks plans to launch a newly developed healthcare-specialized CRM feature. This feature is designed to optimize customer management and service provision in the healthcare sector, and it includes real-time patient management and medical treatment record management functions available on tablets and mobile devices. Additionally, within the exhibition, we will conduct live demonstrations of this new feature to directly showcase its characteristics and excellence to the attendees.
Lastly, we are currently in discussions with several major healthcare companies in the Middle East about potential collaborations. We anticipate finalizing partnership agreements during the exhibition period. These partnerships will play a pivotal role in Sungmin Networks' strategy for entering the Middle Eastern healthcare market.
3. How important is GITEX Global for your business, and what is the volume of business growth you anticipate from your participation in the show?
The GITEX Global exhibition holds significant importance for Sungmin Networks. Recognized as one of the premier events in the global digital healthcare market, it offers an optimal opportunity to connect with healthcare-related businesses from various countries and regions worldwide.
One of our primary objectives for participating is to solidify Sungmin Networks' footing in the Middle Eastern healthcare market. Through this exhibition, we anticipate an expected business growth scale of approximately 20-25%. Such growth will be realized through the establishment of new partnerships, product launches, and enhanced brand recognition.
Furthermore, we expect this exhibition to validate the competitiveness of our products and services in the international market, providing essential feedback for planning our future global strategies.
4. How important is the Middle East and Africa for your business, and what is your growth strategy in the region over the coming years?
The Middle East and Africa regions are pivotal areas for Sungmin Networks' strategic business expansion. These regions present vast opportunities as they stand at the forefront of a rapidly growing healthcare market and digital transformation. Our future growth strategy in these areas includes: - Product Customization: By offering healthcare CRM solutions tailored to the region's languages and healthcare systems, we aim to enhance customer trust and satisfaction.
- Local Partnership Expansion: We strive to establish and strengthen partnerships with local healthcare providers and businesses, expanding our regional network.
- Education and Training: Providing education and training to our regional staff and partners about our products and services supports sustained growth.
- Enhanced After-Sales Service: By offering customized post-purchase services and support to our local customers, we aim to improve customer satisfaction and establish long-term relationships.
5. To what extent can the region’s bold digital transformation missions elevate the global tech ecosystem?
A region's bold digital innovation mission can significantly enhance the global technological ecosystem, and here's how: - Diversity: Every region comes with its own cultural, economic, and social background. Such diversity can bring new perspectives, creative solutions, and unique innovations to the global tech landscape.
- Increased Competitiveness: As regional innovations enter the global market, they create competition with existing entities. This competition can elevate the quality of technology and contribute to the development of better products and services.
- Market Expansion: Regional innovations can reach new consumer groups, expanding the global market. This ensures more people can benefit from technological advancements.
Sustainable Development: Technologies developed centered around regional challenges and demands can promote sustainable progress.
- Strengthened Collaboration: Enhanced collaboration between regions can facilitate the transfer of knowledge and technology, accelerating the evolution and growth of the global tech ecosystem.
6. Which countries and industry verticals are you targeting as part of your business plan over the next 5-10 years?
In the next 5-10 years, our company is targeting the following countries and industrial sectors:
Countries:
●Asia: China, India, and Southeast Asian countries: These regions offer significant market opportunities in healthcare due to their rapidly growing economies and expanding middle class.
●Africa: Nigeria, Kenya, South Africa: Africa is a region with a young population and a high potential for digital innovation.
●North America: USA, Canada: We aim to enter the largest market that leads and grows the fastest in digital healthcare, demonstrating our proven technological expertise.
Industrial Sectors:
●Healthcare: There's a growing demand for digital healthcare solutions and telemedicine services.
●Obesity Management: The market for obesity management is expanding by integrating AI technology with obesity management data.
●Digital Therapeutics: There's an emerging market for new digital therapeutics, leveraging mobile solutions and individual PHR (Personal Health Record) data.
We are intensively researching and developing in these countries and sectors with a strategy to establish a global footprint in the digital healthcare market.
7. GITEX Global is accelerating the epic race for AI dominance in 2023: how is your business embracing the AI innovation wave?
Sungmin Networks recognizes the rapid advancement of AI and the resulting shifts in the market landscape. Consequently, we are embracing the wave of AI innovation in the following ways:
Product Development: We have integrated AI technology into our medical CRM solution to optimize patient management and service provision. By leveraging AI, we analyze and predict patient medical records and visit histories, enabling more effective automatic appointment bookings and medical services. Additionally, data-driven insights aid in proposing effective marketing strategies.
Obesity Management Solution: We utilize AI technology to analyze obesity-related data and enhance our obesity management solutions, offering personalized care recommendations. Through AI-enabled cameras, we provide diet and calorie management services to users.
Customer Support: With the introduction of AI-driven chatbots and customer support tools, we are equipped to respond to customer inquiries in real-time, ensuring efficient and effective customer service.
Research & Development: Our technology research division continually investigates the latest advancements related to AI. Based on these findings, we are in the process of developing new products and services.
AI plays a pivotal role in the current and future business milieu. Sungmin Networks is steadfast in its commitment to spearhead these innovations and transformations. As a result, we are making continuous investments and conducting extensive research to solidify our position as a leading enterprise in this domain.
8. Aside from AI, what is the world’s next big technology shift and how should government, business, and society prepare for it?
Several technological shifts are sweeping the globe, each exerting its profound influence. Beyond AI, some of the most significant tech transformations include:
Blockchain: This technology ensures data transparency and integrity without a centralized database. It has potential applications in finance, supply chains, contracts, and voting systems.
Internet of Things (IoT): The interconnectivity of devices and systems facilitates the creation of smarter environments, enabling automation and optimization in cities, homes, and industrial facilities.
Quantum Computing: Surpassing the limits of traditional computing, it promises extensive computational capabilities. It's expected to profoundly impact areas like cryptography and intricate simulations.
5G and subsequent communication technologies: Enhanced data transmission speeds and response times will make technologies like AR, VR, and autonomous vehicles more practical.
Biotechnology and Genomic Editing: Opening avenues for disease treatments, agricultural innovations, and personalized medicine.
For governments, businesses, and societies to prepare for these technological shifts, the following measures should be considered:
●Investment and Research Support: Support research and development in next-gen technologies and invest in innovative companies and research institutions.
●Education and Training: Offer appropriate education and training opportunities to citizens to prepare them for job transformations resulting from tech changes.
●Policies and Regulations: Establish regulations that ensure the safe application of technologies while preserving privacy and considering ethical aspects.
●Building Technological Partnerships: Encourage international and inter-business collaborations to foster tech innovation and knowledge sharing.
Embracing and adapting to these tech transformations is pivotal, as they bring along a myriad of opportunities and challenges.
9. GITEX Global and GITEX Impact will build up the momentum for COP 28, taking place in Dubai from 30 November -12 December. How do you see the adoption of ESG strategies by tech companies, and what are the critical factors for those initiatives leading to a more sustainable future?
The adoption of ESG strategies by tech companies is increasingly becoming a pivotal aspect of modern corporate strategies. ESG encompasses three main pillars: Environment, Social, and Governance, each of which plays a significant role in the long-term growth and sustainability of a company.
Key components for these initiatives leading to a more sustainable future include:
●Innovation: Tech companies must continue to drive innovation to offer sustainable solutions.
●Education & Awareness: Leveraging technology to raise awareness and provide education on sustainable living and consumption habits is crucial.
●Collaboration: Building effective strategies to achieve sustainable goals requires collaboration among diverse stakeholders.
If GITEX Global and GITEX Impact are bolstering the momentum of COP 28, it signifies a critical step in leveraging technology for a sustainable future. ESG strategies shouldn't be viewed merely as a part of management but should be seen as an integral part of a company's DNA and its mandate.
● Homepage: Talkcrm24.com
● Instagram: @sungminnetworks
● Facebook: https://www.facebook.com/groups/261161673978835
Get in touch with GITEX Press Office at media@gitex.com for media inquiries